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Withdrawing money becomes inclusive: what the new law really changes at ATMs

Jul 8, 20253 min read

For millions of people in Germany, a new chapter is beginning at ATMs. The Barrier-Free Reinforcement Act has been in force since June 28 - a cumbersome name, but for many it means a long overdue relief. In future, new ATMs may only be installed if they are fully accessible for people with disabilities. Sounds like bureaucracy? In reality, it is an important step towards more fairness in everyday life.

What will change in concrete terms - and for whom

The new ATMs have a lot more to offer: larger screens, high-contrast text and headphone sockets for individually adjustable voice output. This may sound like a gimmick - but for people with visual or hearing impairments, it is a prerequisite for being able to withdraw money independently.

The keyboards have also been revised: with tactile markings and at a height that is accessible for wheelchair users. The menu navigation? From now on in simple language and also read aloud on request - in German and English. Anyone who previously needed help withdrawing money can now do so independently. And that's more than fair.

Old appliances can stay - but not forever

Important: The law initially only affects new ATMs. The 50,000 or so existing machines are protected - but only until 2040, so the banks have 15 years to retrofit them across the board. Sounds long? In reality, it's a realistic timetable - after all, all ATMs have to be replaced or fundamentally overhauled.

And even if many vending machines are not converted immediately: Anyone who sees a new vending machine from now on can assume that it is - or should be - barrier-free.

Not only banks affected - apps and online stores must also follow suit

The law is not just limited to vending machines. Ticket machines, check-in terminals, payment terminals in retail, and even apps, online stores and e-book readers will also have to be barrier-free in future. Providers who do not comply with the rules could face fines of up to 100,000 euros - or, in extreme cases, even disappear from the market altogether.

A new market surveillance authority will be set up to carry out random checks and follow up on reports of infringements. This means that anyone who notices barriers can report them in future - and something will actually happen.

Finally a law that makes sense - don't slow down now

This law is a real highlight among the reforms. At last, accessibility is no longer treated as an optional extra, but made mandatory. The fact that people with disabilities can withdraw money, buy tickets or store online independently should be a matter of course - and not an exception.

However, the long transition period is critical. 15 years is an eternity in the digital world. Anyone who can build barrier-free today should not wait until 2039 to do so. Because accessibility is not an act of mercy. It is a human right. And a modern country like Germany should have achieved this across the board long ago.

Get legal support on the new law on withdrawing money. Book your consultation now!

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